Payment and Credit Card Policy
For new clients, a credit card must be on file before requesting a service. The system requires a card on file before any walk, drop-in visit, or overnight stay can be booked.
Your card WILL NOT be charged until 1 day before your requested service. The initial meet and greet is complimentary.

Cancellation Policy
Payment for Overnight services are due 1 week prior to the start date of the service to finalize booking.
If cancellation occurs:
• 14+ Days Before – Full Refund
• 7-13 Days Before – 50% refund
• Within 7 days of booking - 100% charge

Payment for Drop-Ins and Walks are due 1 day before service begins.
If cancellation occurs:
• Made within 24 hours prior, will not be charged
• Made within 24 hours, will be charged in full

Holiday Cancellation Policy – Overnight, Walks or Drop-Ins:
Due to limited holiday availability, a 50% nonrefundable deposit is required to secure holiday bookings.
Cancellations made within 14 days of the start date will be charged the remaining balance in full.

Deposits for Overnight Stays
A 50% deposit is required to secure all overnight bookings. Deposits are applied toward the total cost of your booking, with the remaining balance due after services are completed.


Home Access & Key Security
We offer two access options and recommend the combination lockbox for most clients. At your meet and greet, we will walk through the options together and set up access before your first paid booking.

1.Combination lockbox (recommended)
Client-installed on door handle. You set the combination. You can reset it any time. We retrieve the key at every visit and return it to the lockbox before leaving. This is provided to you at no cost.

2.Smart Lock Code
Client provides a unique access code via their existing smart lock or garage door. No physical key required.


Security Camera Policy
Clients must disclose all security cameras (outdoors and indoors) to sitter and on Intake form prior to service beginning. Failure to do so can result in immediate termination of service.

Owner Policy
We withhold the right to cancel a service should the sitter be made to feel uncomfortable, unsafe and/or are put in harm’s way. If a client is acting/speaking in a way that’s perceived as threatening or harassment, Run, Play, WOOF Pet Care reserves the right to immediately remove the sitter from the home without prior notice.

Cat Policy
Run, Play, WOOF Pet Care has an indoor cat policy for Drop-Ins and Overnight visits.
Cats are kept inside at all the times to ensure the safety and well being of the cat.


Emergency and Environmental Conditions Policy
In case of emergency, inclement weather, natural disaster or unforeseen circumstances, may modify, delay or adjust service schedules. Reasonable judgement will be used to ensure safety of pets and property.

Advance Notice of Service Providers
Please notify us in advance (at least 24 hours) if any service provider (contractor, repair person, cleaner, etc.) is expected on the premises during a scheduled walk, drop-in, or overnight visit. This allows your sitter to plan accordingly and ensures a safe, uninterrupted visit for your pet.



Emergency & Veterinary Protocols
If a health concern arises: We will contact you immediately. If you cannot be reached and the situation requires urgent attention, we are authorized (per our client agreement) to transport your dog/cat to your designated veterinarian or the nearest emergency clinic and to authorize treatment up to the limit you specify at the time of booking.